CoolTek Balaclava

Domestic

Ground and Expedited shipping charges will be displayed at checkout before the order is completed. You may choose expedited shipping options at your own cost. Ground and Expedited shipping may not support certain zip code. Orders being sent via expedited shipping options must be placed by 7:00 a.m. PST.

International

International customer may choose from a range of shipping options with FedEx, USPS, and DHL Express. International shipping charges will be calculated at checkout. Cost is based on location.

International shipping times may take up to 30 days, depends on the final destination and en-route customs processing requirements.

Duties and Taxes

Duty fees and taxes for international orders are calculated at checkout based on location.

30-Day Return & Exchange Policy

We stand behind our products and want our customers to be satisfied with their purchases. We accept returns for a full refund up to 30 days from the date of your order. Returned products must be in unused, sellable condition with all original labels, packaging, pamphlets, and inserts (if applicable). Refunds may take up to 14 days upon arrival to be fully processed.

PLEASE NOTE: We are not accepting returns or exchanges on face masks, balaclava, face and neck gaiters.

Returns Within The Contiguous U.S.

Shipping costs to return an item are not included. We can provide a prepaid shipping label for a flat fee, which will be deducted from your refund amount. Please contact us directly with your order and item numbers to request a prepaid shipping label (applicable to the contiguous U.S. only) and receive instructions.

If you prefer, you may ship at your own expense via a secure shipping method. Contact us directly to notify us of the return request with the carrier and tracking information. We will respond to confirm receipt of your request. Without the package location, we are unable to issue a refund.

PowerDyne Dumbbell Returns 

Shipping costs to return any PowerDyne Dumbbell(s) and/or stand are not included. 

To return a PowerDyne Dumbbell, ship at your own expense via a secure shipping method of your choice. Contact us directly to notify us of the return request with the carrier and tracking information. We will respond to confirm receipt of your request. Without the package location, we are unable to issue a refund.

Once shipped, an order cannot be canceled.

Holiday Return Policy

Purchases made between Thanksgiving through December 31st can be returned until January 31st.

Defective Merchandise

Please refer to our Warranty Page.

Last updated: 5/20/22

Last updated: 05/20/2022

NonZero Gravity stands behind the quality of our products and the satisfaction of our customers.

All NonZero Gravity products carry an international lifetime warranty against manufacturing defects from the date of purchase, when purchased directly from NonZero Gravity or through an authorized dealer.

Activate Your Warranty

Register HERE using the provided product code and your email address. 

Warranty coverage applies only to product defects in manufacturing. Product damage resulting from wear and tear is excluded from all warranty coverage. In addition, products purchased in used condition are excluded from warranty coverage.

If you believe you’ve received a defective product from NonZero Gravity, please contact us directly via the Contact Form on our website. Please include the order and item number(s) and photos showing the damage. We will reply with instructions for return of the defective item(s).

Our Customer Service Department reviews each request carefully. Items that are approved for warranty coverage will be repaired, or replaced with a reconditioned item.