CoolTek Balaclava

Domestic

Ground and Expedited shipping charges will be displayed at checkout before the order is completed. You may choose expedited shipping options at your own cost. Ground and Expedited shipping may not support certain zip code. Orders being sent via expedited shipping options must be placed by 7:00 a.m. PST.

International

International customer may choose from a range of shipping options with FedEx, USPS, and DHL Express. International shipping charges will be calculated at checkout. Cost is based on location.

International shipping times may take up to 30 days, depends on the final destination and en-route customs processing requirements.

Duties and Taxes

Duty fees and taxes for international orders are calculated at checkout based on location.

30-Day Return & Exchange Policy

We stand behind our products and want our customers to be satisfied with their purchases. We accept returns for a full refund up to 30 days from the date of your order. Returned products must be in unused, sellable condition with all original labels, packaging, pamphlets, and inserts (if applicable). Refunds may take up to 14 days upon arrival to be fully processed.

PLEASE NOTE: We are not accepting returns or exchanges on face masks, balaclava, face and neck gaiters.

Returns Within The Contiguous U.S.

Shipping costs to return an item are not included. We can provide a prepaid shipping label for a flat fee, which will not be deducted from your refund amount. Please contact us directly with your order and item numbers to request a prepaid shipping label (applicable to the contiguous U.S. only).

If you prefer, you may choose to ship at your own expense via a secure shipping method of your choice. In this case, please contact us directly to notify us of the return request. We will respond to confirm receipt of your request and provide shipping instructions.

PowerDyne Dumbbell Returns 

Shipping costs to return any PowerDyne Dumbbell(s) and/or Stand are not included. 

To return a PowerDyne Dumbbell or PowerDyne Dumbbell Stand, ship at your own expense via a secure shipping method of your choice. Contact us directly to notify us of the return request. We will respond to confirm receipt of your request. 

Once shipped, an order cannot be canceled.

Holiday Return Policy

Purchases made between Thanksgiving through December 31st can be returned until January 31st.

Defective Merchandise

Please refer to our Warranty Page.

Last updated: 09/02/21